Are you taking new patients?
Yes we are.
Can I book online?
Yes, click here to book online. You need to be registered with the practice to take advantage of online booking. You will be able to book a 10-minute standard appointment. You can also download a free App for your iPhone/iPad and Android phone. Further details available from www.hotdoc.com.au. Some problems are too complex for a standard appointment (see 17 below), so ring 08 9295 1988 for the these.
Do you bulk bill?
Yes, between 2.00pm and 3.50pm Monday to Friday subject to availability, also between 9.00am and 12 noon. Outside these times there could be a private charge. Children under 16 years, Veterans card holders, Centrelink Pension and Healthcare Card holders can be bulk billed withing the designated bulk billing time slot. Most repeat dressings are bulk billed every day except Sundays.
Can you perfom blood tests at Mundaring Medical?
Clinical Laboratories (formerly St John of God Pathology) are onsite. Their hours are 8.00am – 6.00pm, Monday to Friday, and 8.00am – 12.00am on Saturday. They are not open on Sunday. Clinical Laboratories do not do Drug and Alcohol testing at Mundaring Medical for this you will need to go to their laboratory in Midland.
Do you handle Worker's Comp, Motor Vehicle or other insurance claims?
Yes, we do. Please make sure you mention this at the time of booking your appointment as you will need a longer session booked for a first time claim.
Do you see patients for travel vaccinations?
Yes. We can provide travel advice and vaccinations. You need to call reception and book an appointment. We are registered for Yellow Fever Vaccines, this is required for travel to Africa and parts of South America.
How can I become a patient at Mundaring Medical?
Please CALL us to make an appointment to see a doctor. You will need to fill out some basic forms which you can print off. Please note, we do not prescribe benzodiazepines or narcotics on first consultation.
I have a couple of issues that I'd like to discuss with my doctor.
If you expect to have a few issues to discuss, we ask that you book a longer appointment so as to ensure the doctor does not run late and time has been allocated to your consult. We would suggest a double appointment which is 20 minutes.
I need an urgent appointment so that I can get a Medical Certificate for work!
Urgent appointments are NOT for medical certificates. If you are one of our patients and have been to the surgery regularly and require a Medical Certificate for work you need to be seen on the day, the doctor cannot back date a medical certificate or write one if your are not present. Alternatively your employer should be able to accept a Statutory Declaration made by yourself. Please note.
I'm really sick and need to see a doctor today! What can you do for me?
You will need to call reception who will then put you through to the nurses station to be triaged. This means that the nurse will assess you and, if they feel that you need to see a doctor, they will arrange for you to come in and a doctor will be organised to see you. You will be seen by the duty doctor on call who may not be your regular doctor and there may be a slight waiting period. Emergency appointments are not generally bulkbilled or discounted.
What qualifies as 'urgent' for triage appointments?
For example – unwell children and infants, high fever, uncontrolled Asthma, severe migraine, eye injuries and acute urinary tract infections, chest pain and injuries needing stitching. If you think you have broken a bone please go direct to St John of God Hospital in Midland.
Can I get my results over the phone?
Results are confidential and as such cannot be given out routinely over the phone. Most issues are best dealt with in consultation. This is to ensure accurate results are given to the right patient by a professional medical staff. It is your responsibility to follow up on any results and we request you book an appointment with your doctor to discuss them. You must never assume that because you have not heard from the doctor that your results are normal.
Can I come in and have my blood pressure or blood sugar level checked without seeing a doctor?
No. You must make an appointment to see the doctor.
Am I able to provide feedback?
We are always happy to hear your concerns and compliments. Please discuss with the practice manager or your doctor. For confidential comments you can send an email to firstname.lastname@example.org. If you have any concerns or complaints in regards to our practice (or any other) and wish to contact a third party, please contact the Health and Disability Services Complaints Office (HaDSCO) Free Call: 1800 813 583.
What problems need longer than 10 mins?
Because of complexity and time durations involved you should ring the medical centre on 08 9295 1988 to book appointments for these problems:
- Medicals (preemployment/employment, diving, drivers, shot firing, FESA, school medical, sports medicals)
- 4 year old health checks
- 45-49 year old health checks
- EPC’s (Enhanced Primary Care)
- MHCP (Mental Healthcare Plan)
- Dressings and ROL’s (removal of lesions)
- Minor surgical procedures
- Diabetic medicals
- New patient